As our Assistant GM you will be responsible for the smooth planning and running of the day to day, managing the team and supporting the GM in all stuff administration. You understand that customers come first and lead by example. You will be hungry to develop your skills and curious about the industry trends.
What we offer
- Competitive salary
- 25 days of annual leave
- Up to 50% food and beverage discount
- Enhanced family leave
- Company pension scheme matched at 5%
And on top of all that, culture that fosters development and teamwork!
What we need from you
- to have previous experience as a supervisor within the industry
- to be the eyes and ears on the floor and the link between front of house and the kitchen team
- to be service obsessed and know how to make it contagious
- to be prepared to manage a team
- to be keen and ready to learn
- to know about service recovery with a smile
And to always put the customer at the heart of everything you do.
Our customers love us for our simple but great food delivered with a smile, from breakfast to late night bar and dining!
We can offer you a dynamic working environment where we’ll make the most of your strengths and nurture your development as a General Manager.
If you are looking for your next career move, then look no further and send your CV now!
You will prepare and maintain the food service areas in an attractive and hygienic manner and to be responsible for accurate ordering and billing. You will work on a rota basis, covering day and evening shifts.
Your responsibilities will include:
- Serving all food to the highest standard and using the correct tools and presentation techniques.
- Setting up service counters for service and keeping the service areas clean, tidy and presentable.
- Cleaning and washing up all equipment and service areas to comply with cleaning schedules.
- Ensuring that merchandising at service counters and dining areas have products correctly priced, labelled and in date.
- Handling the till sales accurately and to take responsibility for the security of all transactions and assist with end of day banking procedures.
- Thinking ‘Challenge 25’ policy and always act on it in a polite and friendly manner.
- Attending to customer needs in a polite, helpful, and friendly manner.
- Providing information to customers about the food and make recommendations.
Our customers love us for our simple but great drinks and food delivered with a smile, from a mid-day latte to late night cocktails and dining!
Interested to be a part of this challenge?
You will be service and standard obsessed, helping customers at every opportunity. You will work on a rota basis, covering day and evening shifts.
Your responsibilities will include:
- Coordinating the entire operation of the restaurant during scheduled shifts.
- Advising customers on menu, describing food choices and food style, and making suggestions for wine choice.
- Briefing all staff regarding food and service standards to ensure that all services provided are of the highest standards.
- Continually monitoring the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
- Ensuring all Restaurant team on duty is aware of the ‘Challenge 25’ policy and always act on it in a polite and friendly manner.
- Acting as the first point of reference for all customer comments and concerns and take any necessary action.
- Ensuring all team members carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate manual.
- Maximising sales at the restaurant through effective up selling and championing marketing promotions.
Our customers love us for our simple but great drinks and food delivered with a smile, from a mid-day latte to late night cocktails and dining!
Interested to be a part of this challenge?
You will be responsible for all washing up and disposal of waste. You will work on a rota basis, covering day and evening shifts.
Your responsibilities will include:
- Completing duties in the kitchen and service areas as directed that are necessary to ensure an efficient, hygienic service is provided.
- Assisting with food preparation as required.
- Transporting all food items, cleaning materials and laundry from the delivery area to kitchen storerooms and to kitchen preparation areas as required.
- Cleaning of kitchen floors, walls, waste bins, hot plates, kitchen equipment, canopies, delivery areas, storerooms, walk in fridges, and all other areas as necessary to ensure an hygienic kitchen and service areas.
- Operating all heavy equipment according to manufacturer’s instructions.
- Understanding and complying with statutory health, hygiene and safety, quality standards including COSHH and HACCP ensuring all tasks are carried out.
- Using and storing all chemicals appropriately in line with standards.
- Maintaining a professional and friendly image with the customers, suppliers, and team members.
Our customers love us for our simple but great drinks and food delivered with a smile, from a mid-day latte to late night cocktails and dining!
Interested to be a part of this challenge?
You will handle all incoming booking enquires in a professional and knowledgeable way. You will work on a rota basis, covering day and evening shifts.
Your responsibilities will include:
- Providing a warm, courteous, and prompt welcome on arrival for all visitors and customers.
- Handling all incoming telephone calls promptly and friendly.
- Managing all booking enquires received by email, telephone, and open table platform in a timely manner.
- Maintaining the restaurant booking calendar and plan pre booked parties and celebrations such as Christmas and birthdays.
- Promoting offers available and upsell services when dealing with the enquires.
- Liaising with the restaurant supervisors to ensure the team are aware of the celebrations and any booking prerequisites.
- Assisting colleagues in taking orders, setting up the tables, serving food and beverages, clearing tables as and when required.
- Maintaining a professional and friendly image with the visitors and customers at the venue.
Our customers love us for our simple but great drinks and food delivered with a smile, from a mid-day latte to late night cocktails and dining!
Interested to be a part of this challenge?
You will be cooking delicious meals to ‘wow’ our customers. You will work on a rota basis, covering day and evening shifts.
Your responsibilities will include:
- Preparing and, if necessary, serving all food to the highest standard.
- Ensuring that all appropriate ingredients for the menus are available and being prepared, and where necessary identify shortages and instigate action to source ingredients.
- Communicating with the relevant parties all requirements for planned menus and order necessary ingredients.
- Helping to plan menus and preparing food to minimise wastage.
- Understanding and complying with statutory health, hygiene and safety, quality standards including COSHH and HACCP ensuring all tasks are carried out in accordance these standards.
- Ensuring all equipment and food temperature readings are taken and recorded daily.
- Maintaining a professional and friendly image with the customers, suppliers, and team members.
Our customers love us for our simple but great drinks and food delivered with a smile, from a mid-day latte to late night cocktails and dining!
Interested to be a part of this challenge?
You will ensure that the delivery of all alcoholic and non-alcoholic beverages is executed in a professional way. You will work on a rota basis, covering day and evening shifts.
Your responsibilities will include:
- Preparing all beverages to the highest standard and using the correct tools and presentation techniques.
- Ensuring that all fridges are always stocked to standard.
- Clearing and resetting tables on the departure of customers from the bar and ensure that all items are clean and in good condition.
- Handling the till sales accurately and to take responsibility for the security of all transactions and assist with end of day banking procedures.
- Thinking ‘Challenge 25’ policy and always act on it in a polite and friendly manner.
- Maintaining a professional and friendly image with the client and customers at the venue.
- Working with all colleagues in a polite and helpful way to ensure excellent customer service.
Our customers love us for our simple but great drinks and food delivered with a smile, from a mid-day latte to late night cocktails and dining!
Interested to be a part of this challenge?
We are looking for an Event Operations Manager to lead spectacular events from load-in to clean-down and everything in between.
Whether it be a party showstopper at OXO2, VIP banquet at Banking Hall or a business lunch at The Victorian Bath House, you’ll be the ‘face’ of our events – leading exceptional team briefings and running the slickest services.
The ideal Events Operations Manager will have gained experience within event catering, luxury hotels or C&B venues. You’ll be a strong enough manager to lead a team of up to 30 front of house team members, as well as being able to liaise with our event planners and chefs. Minimum 2 years’ experience and desire to create extraordinary events are a must.
Duties & Responsibilities:
To run the team, run the business, run the venue, run the extra mile for our guests. The event manager is responsible for:
- Smooth and efficient day-to-day operation of the event, to delegate control and co-ordinate team duties for each function and to ensure the functions are run according to the rotas and daily work schedules.
- Ensuring that all events are laid up to the standards required prior to the events commencement and that all equipment is in good working order
- Ongoing communication with Kitchen brigade to ensure that all food offering is in line with the pre agreed event brief.
- Ensuring that all events specifications are met in accordance with amendments obtained from the sales and planning team
- Observing guest satisfaction and to take appropriate action to avoid guest complaints
- Dealing efficiently and politely with guest queries and complaints and to report such matters to the Senior Events Manager
- Providing ‘end of an event’ report.
- Booking 3rd party agency in line with the event budget and ensuring that all are briefed before the start of each service
- Conducting weekly inspections of all events areas for maintenance, cleanliness and general upkeep
In exchange we we’ll make the most of your strengths and nurture your development while with us.