Year end, budgets, stocking stuffers, secret Santa, family, friends, parties, costumes presents and promises…. It’s no wonder that the holiday season has the highest burnout rates of the year. For our team at Camm & Hooper and for all those working in the hospitality industry, the holiday season can be particularly stressful.
‘Bouncebackability’ was the phrase coined by Crystal Palace Manager Iain Dowie when describing his team’s spirit to bounce back from 2-0 down to win a game 3-2. It is the perfect word to describe resilience – the ability to recover from adversity and discomfort to perform at your best (a must during silly season). Resilience is the key to keeping everyone engaged and ready to handle any situation in the most positive way (agency no shows, missed deliveries, stressed clients, poor weather).
Rather than in the religious sense, this is more about one of purpose – a unique force for action. It’s the connection to a deeply held set of values and to a purpose beyond self-interest. For example, at Camm & Hooper we ask our team does our vision – Extraordinary People Curating Iconic Experiences – resonate with them? Do they know how it applies to them? Studies have found that teams with a strong identity, sense of purpose and cohesion will far outlast any others. There is a congruence between their personal values and those of the company.
Emotional energy is simply the ability to manage emotions skilfully during day-to-day work. Positive emotions such as fun, challenge, adventure and opportunity replenish your energy – whereas negative emotions of fear, frustration, anger or boredom actually drain energy. You are not going to be pepped up every second of every day… that would just be annoying to everyone around you and unsustainable but when your energy dips try to give yourself time to restock your positive emotions. A tip I use is that everything is a choice… including how I feel. I often ask myself, “Who am I being while I am doing what needs to be done?” Let’s face it you have to do ‘it’ anyway so you may as well be in a good mood. It’s made easier at Camm & Hooper where one of our values is to bring fun and a little bit of quirkiness to everything we do.
Our bodies are the vehicles by which we get everything done. Like running a car with little fuel, like driving at top speed at all times, or like not taking care of the machinery – we would soon be heading for a break down. Follow these top tips for maintaining your physical wellbeing:
- Don’t deplete your reserves – try to eat within 1 hour of waking to “break your sleeping fast”
- Snack strategically – more than four hours between eating results in a fall in your blood glucose level
- Stretch and move – the brain needs oxygen to function properly, so try to stretch or move every 30 minutes. Personally, I am a fan of the 30 second dance party!
Nothing interferes with performance as much as the inability to focus on the task at hand. What inevitably happens is that you focus on too many things, none of them getting completed yet all of them demanding your attention… this of course increases stress levels. Being deliberate, single minded and focussed on each task helps to ensure that we move through our “to do” lists in a systematic manner.
Resilience and bouncebackability are increasingly being seen as the number one way to keep teams motivated, inspired and full of energy so that they are able to deal with whatever life and work throw at them.
So remember to let yourself off the hook, try to manage your energy not your time and get together with friends and family who recharge your emotional batteries.